Choosing The Right Courier Company For Your Small Business

Tracking

This is a vital part of the process, as you don’t want your shipments lost or delayed with no idea where they are. When choosing what company to use always check to see if they offer a tracking service. See if it can be integrated into your own site. This offers peace of mind and your customers.

Price

For small businesses and start-ups, this is a very important aspect of your business. You don’t want all your profits spent of on couriers. Take some time to look around for the best quotes. Try online comparison websites such as Parcel Direct, where they will give you the best prices for the courier service you need.

Be mindful of the fact that the best price does not always mean the best courier service. It is always a good option to get at least 3 quotes before making a decision.

Reviews

Do your homework and always check references and reviews before settling on a courier. If you choose to use a website like ParcelDirect you can read previous reviews left by past customers and make a good decision.

If you are using an independent courier, ask for customer references or check online websites like Reviews and other review sites.

Speed

This is another important aspect of your courier choice. How quickly do your customers want their item? Are you offering free delivery? Will they wait a few days? These are all important questions to ask.

If you and your customers are flexible with time then you may find a more economical and reliable courier company, that suits you, your customer and business.

Professionalism

As we mentioned, your chosen courier company may be the only human interaction with your customers. So, you really need to make sure they are professional in their job. Do they have a uniform? Do get signatures for deliveries?

The most important thing is what quality of customer service do they have. Check their policies and procedures, so you know if something does go wrong, they will solve it in a professional and friendly manner.

You can use the above points to help you choose and make the right choice when selecting a courier to best fit your business’s needs.